Rafaella

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Only transactions completed after you have joined the program are eligible for points.

Can I earn points for purchases made prior to joining the loyalty program?

Perfect Fit Rewards

Points

How can I contact your customer service support?

How can I stop receiving your marketing emails?

General

The items I bought are now marked down. Can I get a price adjustment?

My Rafaella Style product is defective. What can I do?

MEASURING GUIDE

Fit Guide

Women's Sizes - Regular

Women's Sizes - Plus

Women's Sizes - Petites

Product Questions

Why is my order still waiting approval?

How do I check order status?

My order arrived damaged. What can I do?

How do I cancel my order or make changes?

Orders

I see multiple charges on my credit or debit card

Why did you charge me sales tax?

What are my payment options?

Is it safe to use my credit card or debit card?

How do I apply a promo or coupon code?

Checkout & Payments

How it works

What is the option to pay in installments on Shop Pay?

Which payment methods are accepted if I use the option to pay in installments on Shop Pay?

Can I use Shop Pay Installments if I'm an international customer?

Can I buy gift cards with Shop Pay Installments?

Are there late fees?

What if I miss an installment payment?

What if I make a return on a purchase made through installments with Shop Pay?

Have more questions?

Shop Pay

FAQ's

Shipping & Handling

Why did I receive a partial order?

What is FedEx Smartpost?

Do you ship to P.O. Boxes?

How can I get free shipping?

Our Return Policy

How do I generate a return shipping label?

How do I Exchange?

Why did you charge me a restocking fee?

How do I track my return?

Returns & Exchanges

How It Works

Perfect Fit Rewards General Terms & Conditions

What are the benefits of silver?

What are the benefits of gold?

How do I get from silver to gold?

Can employees of any of the participating brand stores join the program?

Can I share my membership with my family or friends?

How do I discontinue my membership?

Which stores are participating in the program?

Membership

What should I do if I think my Points Balance is incorrect?

What if I checkout as a guest online or do not provide my e-mail address in-store at the time of a purchase?

Do my rewards points expire?

What happens if I return something after earning points?

How do I check my Rewards Points Balance?

What happens if I earn more than 100 points at one time?

What happens if I return an item I used a Reward certificate to purchase? Do I get my Reward back?

Can I earn points for purchases made prior to joining the loyalty program?Updated a year ago